Terms and Conditions

2.1  Introduction and Acceptance

These Terms and Conditions (“Terms”) govern the use of UVA Global’s money services platform and the provision of our financial services, including foreign exchange, international money transfer, and cross-border payment infrastructure (“Services”). By accessing our platform or engaging our Services, you agree to be bound by these Terms.

 

If you do not agree to these Terms, you must not access or use our Services. These Terms constitute a binding legal agreement between you and UVA Global Incorporated.

2.2  Eligibility

Our Services are available to business clients only. By engaging our Services, you represent and warrant that:

  • You are a legally incorporated business entity, bank, financial institution, fintech, money transfer operator, or corporate entity
  • You have full legal authority to enter into this agreement on behalf of your organisation
  • Your organisation is not subject to any sanctions, debarment, or regulatory prohibition that would prevent you from engaging our Services
  • All information you provide to us during onboarding and in the course of using our Services is accurate, current, and complete

 

2.3  Account Onboarding and KYB

Access to UVA Global’s Services is subject to successful completion of our onboarding process, which includes Know Your Business (KYB) verification and due diligence. We reserve the right to:

  • Decline to onboard any prospective client without providing a reason
  • Request additional documentation or information at any stage of onboarding or during an ongoing relationship
  • Suspend or terminate access to our Services where we identify compliance concerns or where our regulatory obligations require us to do so

 

2.4  Services

UVA Global provides the following regulated money services in Canada:

  • Foreign exchange — the purchase and sale of foreign currencies
  • International money transfer — the transmission of funds to international recipients
  • Cross-border payment infrastructure — backend payment rails and settlement services for institutional clients

 

All Services are subject to availability, applicable regulatory requirements, and our internal compliance controls. We do not guarantee the availability of any specific corridor, currency, or settlement timeline and reserve the right to modify, suspend, or discontinue any Service at any time with reasonable notice.

 

2.5  Transaction Instructions

You are responsible for the accuracy of all transaction instructions submitted to UVA Global. We will process transactions in accordance with the instructions you provide. We are not liable for losses arising from incorrect, incomplete, or fraudulent instructions submitted by you or on your behalf.

 

Once a transaction instruction has been accepted and processing has commenced, it may not be possible to cancel or amend the instruction. Any request to cancel or amend must be made immediately and is subject to our ability to do so at the relevant stage of processing.

 

2.6  Fees and Exchange Rates

Our fees and applicable exchange rates will be disclosed to you prior to the confirmation of each transaction. Exchange rates are subject to market fluctuations and are only guaranteed for the period specified at the time of confirmation. We reserve the right to revise our fee structure with reasonable notice.

 

2.7  Compliance Obligations

You acknowledge that UVA Global is subject to legal obligations under the PCMLTFA and FINTRAC regulations, including obligations to:

  • Verify the identity of our clients and their beneficial owners
  • Monitor transactions for suspicious activity
  • Report certain transactions and suspicious activity to FINTRAC
  • Screen transactions against applicable sanctions lists

 

You agree to cooperate fully with our compliance processes and to provide any information or documentation we require to fulfil these obligations. Failure to cooperate may result in suspension or termination of your access to our Services.

 

2.8  Prohibited Use

You must not use our Services in connection with:

  • Any activity that is unlawful under applicable Canadian or international law
  • Money laundering, terrorist financing, or any activity related to the proceeds of crime
  • Transactions involving sanctioned individuals, entities, or jurisdictions
  • Fraud, misrepresentation, or the use of false or misleading information
  • Any activity that would expose UVA Global to legal, regulatory, or reputational risk

 

2.9  Limitation of Liability

To the fullest extent permitted by applicable law, UVA Global shall not be liable for:

  • Indirect, incidental, special, or consequential losses arising from your use of our Services
  • Losses arising from market fluctuations, exchange rate movements, or delays in settlement
  • Losses arising from circumstances beyond our reasonable control, including regulatory intervention, sanctions compliance actions, or force majeure events
  • Losses arising from your failure to provide accurate transaction instructions or comply with our onboarding requirements

 

Our total liability to you in connection with any claim arising from these Terms or your use of our Services shall not exceed the total fees paid by you to UVA Global in the three (3) months preceding the event giving rise to the claim.

 

2.10  Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Ontario.

 

2.11  Amendments

We reserve the right to amend these Terms at any time. We will provide reasonable notice of material changes. Continued use of our Services following such notice constitutes acceptance of the amended Terms.

 

2.12  Contact

For any queries relating to these Terms, please contact us at:

Email: [email protected]